Total dedication to customer service

22 December 2016

Johnston International Transport is a family run business with over four decades experience of offering distribution and storage services.

Johnston International Transport is a family run business with over four decades experience of offering distribution and storage services.


Irish Trucker met up with David Johnston of Armagh-based Johnston International Transport and found out that offering the highest standard of service is at the core of their business. You can be sure your delivery is in safe hands with Johnston International Transport.

Johnston International Transport is a family run business with over four decades experience of offering distribution and storage services.

Suitably qualified to ensure the smooth running of all your transport needs, their competitive rates and excellent customer service guarantee their clients products are securely stored and professionally transported. 

Forty-three years have elapsed since David Johnston set up the business from humble beginnings. He started off with just one lorry, working out of the family home, but early and continued success has enabled him to significantly expand his operations. 

With a vast industry knowledge and long established relationships, Johnston International Transport has come along way under David's watch. Providing gainful employment to 13 members of staff, he is joined in the day-to-day management of the company by his wife Mary and son Mark.

“Today we operate a fleet of six Scania artics and three Scania rigids, we use Scania because we find them very reliable,” David revealed in conversation with Irish Trucker. “I started off with one truck but we moved to our current premises roughly twenty years ago and added two new stores, one 15 years ago and the other 12 years ago. 

“We're in the process of building another store, planning permission has been granted, and we hope to have that completed inside six months.”

The key to Johnston International Transport's success is their total dedication to customer service. They are a logistic company that is reliable, punctual, trustworthy, professional and quick-thinking when it comes to resolving issues.

They pride themselves on the calibre and excellence of their valued employees, who are all longstanding and expert in all manner of transportation and logistics services. 

As a company, they are dedicated to delivering the highest levels of service, safety and security. Their hands-on experience brings confidence and peace of mind to our customers.

They are small enough to provide a personal, flexible and friendly service and large enough to provide the right level of professionalism for any job.

Johnston Transport's team of drivers are very experienced in all aspects of road haulage and demonstrate great maturity and integrity when undertaking every job they do. They take great satisfaction in doing a professional job and maintaining their vehicles to a very high standard.

The power of positive word-of-mouth ensures a steady stream of enquiries about their services.

“Business is very good at the moment, we had a reasonably successful 2015, with a turnover of roughly £2.5m, and we're hoping this year will be equally as good,” David remarked. “We've been fortunate in that we've been involved with various different customers and some of our customers have been with us for 30 odd years.

“The same can be said as regards our drivers. One guy has been with us for 13 years. We have a policy of changing our lorries every four years and some of our drivers are on their second and third lorries.”

He continued: “There are challenges out there, competition being one but there's no shortcuts in this business. Shortcuts don't work and everything has to be above board. 

“We pride ourselves on the service we offer our customers and, one of the big things behind our continued growth is the fact that everybody is productive. My wife Mary does the paperwork, I do the paperwork and if I'm needed I can go out and drive. I could sit in the office and pay a man to drive but we believe in the hands-on approach.”

They also believe that the customer is king, and they are always willing to go that extra mile for them.

As a result, Johnston International Transport has built a reputation for reliability and professionalism in the industry and forged strong relationships with their clients. They offer an excellent balance of quality, cost and service. 

Give David a call to find out more.

Johnston International Transport
141 Loughgall Rd
Armagh
County Armagh BT61 8EW
United Kingdom
Phone:+44 28 3752 6078

Taken from Irish Trucker & Light Commercials magazine, Vol 19 No 5, June 2016 





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