A cool service from Dean Chambers Transport
Dean Chambers grew up around trucks all his life as his father was involved in the industry and it was no surprise that he choose to become a haulier himself, so twelve years ago, Dean Chambers Transport was established and the company has gone from strength to strength ever since.
Operating a fleet of 16 trucks from their premises in Arklow, Co Wicklow, Dean specialises in refrigerated haulage that seems him operate both in Ireland and the U.K.
“I suppose it was a natural progression for me to get involved in the haulage industry having grown up with trucks. My father had trucks and I was always tinkering around with them from a young age.
“I decided to set up the business and we specialise in refrigerated work and this sees us working throughout Ireland, while we would be doing 14 or 15 loads to the U.K every week,”said Dean.
The company director admitted that he is fortunate to have a loyal customer base many of who he has worked for a number of years now.
The haulage transport business has built up a large customer base and recognises the central important of keeping all clients happy.
“We try to provide a reliable and quality service to all our customers and we cater for all their needs. We do work for the likes of McBurney Transport, Stafford’s, Glenhaven Foods and many more.
“That is what this business is all about, keeping the customers happy. Once you can get that done, then they will keep bringing their business back to us.”
Dean knows that the success of the business is down to a number of factors including having a reliable and efficient work force.
“We are lucky to have a very experienced work force and they are all very good at the jobs they do and are reliable, which is essential in this industry, a lot of them have been with us for years as well. There is a very small turn over of staff and we even have had lads come back to us over the years. They are very competent at what they do and it’s great to know that they will do the job to the best of their capabilities.”
Dean's policy for customer care has seen their business stand the test of time. They have moved with the times to keep ahead of their rivals in the haulage industry. The trucks are traded in on regular basis to keep the fleet fresh.
“This year I’ve added a brand new Renault to the fleet as well as a Scania and Mercedes, both of which are brand new also. I’d deal with the main dealers all the time and they would look after the majority of the maintenance work for us, while we might do a few small jobs ourselves.
“The trucks are kept in excellent condition as there is no room for downtime in this game. There are huge time constraints in this industry and everything is against the clock, so it is essential that the fleet is always in good order.
“There has been a huge investment placed into the business over the years. It is essential to do so in order to have the best equipment to carry out our work. Fortunately, we have a good customer base and the work is steady.
The haulage industry has certainly taken a turn for the better as diesel prices and tax have fallen slightly, although insurance rates are on the rise.
“Definitely, the overheads have dropped a bit, but with the insurance going up, it almost cancels the others out. It is and always will be a tough industry to be involved in, but we’re happy with the direction that the company is heading. We’re busy all year round and we’re delighted to be working for the companies that we are. Our aim is continue to provide the service that they expect for many years to come.”
To relax from the hustle and bustle that the industry brings about, Dean revealed that he enjoys attending truck shows around the country where he has showcased his vehicles at the likes of the Mondello, Waterford and Full of the Pipe shows in recent times.
Dean Chambers Transport
MDL Industrial Estate,
Mob: 087 760 0019