The much-coveted ‘Champion's Belt' trophy was presented to members of Dennison Commercials' senior management team by Volvo Group UK Managing Director Arne Knaben at the recent Volvo Trucks Dealer Conference held in the ICC, Birmingham last month.
Dennison Commercials, won the ‘Top Dealer of the Year Award 2016' following a "consistently outstanding performance in key business areas," reported Arne Knaben.
Managing Director of Dennison Commercials, John Jenkins said: "We are delighted to have won the Volvo Trucks Dealer of the Year Award, as well as being recognised in the other awards categories."
"At Dennisons we are continually striving to achieve the best possible results for our customers, and these awards give credit to the efforts of the entire team. Our dedicated team buy into our Dennison culture, which aims to deliver high levels of customer satisfaction and maximum vehicle uptime for the operator." Added Mr. Jenkins.
In addition to the specific measurement of customer satisfaction, the Volvo Trucks ‘Top Dealer of the Year 2016' Award judging criteria, included how Dennison Commercials performed in terms of the following business and commercial areas: Service Excellence measures, Volvo Action Service (VAS) measures on breakdowns, MOT first-time pass rate, depot quarterly audits, New and Used Truck Sales, Volvo Financial Services (VFS) Sales, contract penetration and Aftermarket performance.