Value for money guaranteed at Ian Dunne Tyre Services
16/09/2016
Started from humble beginnings 22 years ago, the name Ian Dunne Tyre Services is synonymous with a high standard of service throughout the Midlands. Irish Trucker caught up with proprietor Ian Dunne to trace the roots of the business and find out what separates the services he offers from his competitors.
Tyres are expensive pieces of equipment. Engineered and built with massive strength to support today’s equipment, they are expect to carry ever increasing heavier loads at higher speeds and over longer distances than ever before.
Years of research and development have resulted in tyres that can offer long service lives under these conditions.
New, tougher, higher quality components have improved durability. Improved rubber technology has helped to improve carcass durability, tread wear and hazard resistance ability.
Still, there is a limit to the abuse and punishment any tyre will take. Too many end up on a scrap pile because operators ignore common sense driving and operational practices.
Ian Dunne's experience of commerical and agricultural vehicle tyres stretches back over three decades and he enjoys a very close working relationship with a network of loyal customers in his catchment area of Laois, Offaly, Westmeath and Kildare.
Having served his time, he took the decision to go out on his own back in the early nineties, setting up Ian Dunne Tyre Services in March 1993, and it's fair to say that he hasn't looked back since.
It is very important that tyres are serviced regularly for both your own and other road users safety and Ian's workload keeps him busy.
As part of his comprehensive service, he also stocks a wide range of quality truck and agricultural tyres to match everyones budget where it is a small truck, tipper or arctic.
In addition, for added peace of mind, he provides an emergency 24-hour breakdown service 365 days of the year. He will reach you as soon as possible and with a fully equipped van he’ll be able to fix or replace your tyres at the roadside.
His promises is to get you back on the move as quickly as he can.
“Business has not been too bad this year,” Ian outlined, “it's like everything else, you have your good weeks and your bad weeks. I've been ticking along nicely. I specialise in truck and agricultural tyres and breakdowns and cover Laois and Offaly and a little bit of Westmeath and Kildare.
“I do lorry tyres and tractor tyres along with diggers, JCBs, forklifts and every other tyre except cars, vans and bikes. Good value and good wear is guaranteed.”
A one man operation, Ian above all else endeavours to ensure that every customer he deals with is 100% satisfied. If there is any problem, large or small, he has always tried to resolve it to the best of his ability to the customer’s satisfaction.
Ian is a man of his word and that is why is reputation for reliability has spread far and wide.
“Reliability is the name of this game and you have to always tell the truth. If you tell someone you'll be there in half an hour you better be there in half an hour. Customers won't be too long in going to look elsewhere if you are not up front with them.
“It's a competitive business down around here but I'm fortunate to have a lot of repeat customers, approximately thirty to forty, so they are obviously happy with the service I offer them. Word of mouth helps generate a lot of business too so I'm thankful to my customers for their support.”
Having embraced new technologies and catered for the needs of his customers, Ian Dunne takes pride in his philosophy in providing excellent customer service at all times.
Looking to the future and not content to rest on his laurels, he has ambitions to expand the business as long as it continues on it's current upward trajectory.
“There are challenges to overcome such as getting paid on time while the long hours involved can also be a challenge. With the breakdown service you could be getting a call at 4 or 5 in the morning and you could be out until 10 to 11 at night.
“I used to employ another man and if business continues the way it is I will be looking to take on someone in the future. As of now, I'll keep going as I'm going and see what happens.”
Ian's aim is to exceed his customers' needs and expectations and ensure they are completely satisfied. Customers can be assured of honest value for money.
Now that the winter weather has set in, it is the time for the transport industry to equip its fleets with suitable winter tyres. Give Ian a call to find out how he can help you get the most out of your tyres.
Ian Dunne Tyre Services
Kilcavan
Geashill
Co Offaly
Tel: 086 8511633
Taken from Irish Trucker & Light Commercials magazine, Vol 18 No 10, December 2015/January 2016
